Coronavirus Update – 8th July 2020

 

We are open and have resumed services

BUT we are still asking that you let reception know when you have arrived for your appointment either by calling us or knocking on the door and then waiting in your car. One of our vets or nurses will then come out to see you and take your pet into the practice. The same applies if you are collecting food or prescriptions. Please call and pre-order these items to give our staff more time to prepare these for you.

If you need to speak to any of our team confidentially then you will be welcome to come into the reception area but please respect our social distancing measures which will include asking that only one person accompanies their pet and wearing a face mask where possible.

For payment we would prefer that you pay by card or make a BACS payment.

If you are a farm or equine client, please be assured that we are carrying out all routine treatments, but we do ask that if you have any symptoms of COVID-19 that you get another person to meet our vet and observe social distancing at all times.

Due to the ways of working we have had to adopt to keep our staff, you and your pets safe things may take a little longer than usual. Please bear with us while we continue to prioritise appointments and operations.

Advice if you are self-isolating

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone – the important thing is to let us know and we’ll work together!