FAQs

Can I see a particular vet?
Yes! We definitely encourage case continuity, so please request this when booking your appointment.

What happens if I have an emergency when you are closed?
When you call the normal Fordingbridge practice number (01425 657700) you will have options to be directly transferred to the duty vet’s mobile phone.

Where do you refer animals if you cannot treat them yourselves?
Cats and dogs are commonly referred to Anderson Moores in Winchester, or SCVS in Ringwood. Horses are commonly referred to Liphook or Endells. The decision on where to refer to will be made by discussion between the vet and client, based on the needs of the individual case.

Are your staff experienced and do they have particular areas of interest?
All of our vets have a minimum of 6 years experience and all, except Saara who has 15years + experience in equine only practice, are dedicated generalists. We all keep ourselves up to date with the latest clinical practices and further our knowledge with regular continued professional development.

Is it free to register with you and how do I go about it?
Registration is free and you can either phone us with the information or pop into the practice. We would ask you to bring some form of identity and proof of address if you will be needing a credit account.

Do you do direct claims with insurance companies?
Insurance companies are getting increasingly specific about what they will and will not cover. As your vet we will not know the details of your particular policy and how it may change over the years which is why we prefer for you to pay your bill and for you to then get reimbursed by your insurance company. We deal promptly with the claim forms when submitted to ensure you get the reimbursement quickly and do not charge for this administration.

Can I bring my dog in the be weighed?
Yes you can and no appointment is required. If you let the receptionist know then they can record the weight on your pet’s clinical record.

I normally purchase my pet food online, can I order it through the practice instead?
Yes, we can order most pet food through our wholesaler for next day delivery to the practice.

My pet has passed away, do you organise a collection/cremation service?
We use the Pet Cremation Service who will collect from both practices weekly. As well as a routine cremation you can have your pet cremated individually, with a number of options for return of the ashes. The ashes will be available for you to collect from our practice. Please see www.pcsonline.org.uk/ for more information.